Privacy Policy

Last updated: 18 July 2026

1. Who we are

This website is operated by:

COMMV Itsonthethirdfloor Muggenwegel 32 box 202 9070 Destelbergen, Belgium Company number (KBO/BCE): BE1020572632 Email: itsonthethirdfloor@gmail.com

COMMV Itsonthethirdfloor is the data controller responsible for your personal data as described in this policy.

2. Information We Collect

We may collect the following information:

• Personal information (such as name, email address, phone number, billing and shipping address)
• Order and payment information (processed securely via Shopify Payments — see section 4)
• Basic usage data (such as browser type, device information, or pages visited), collected via cookies

3. Why We Process Your Information, and On What Legal Basis

We use your information to:

• Process, fulfill, and deliver your orders, and handle returns (necessary to perform our contract with you)
• Communicate with you about your order (necessary to perform our contract with you)
• Comply with legal obligations, such as accounting and tax record-keeping (legal obligation)
• Improve our website and prevent fraud (our legitimate interest)
• Send you marketing communications, only where you have opted in (consent — you can withdraw this at any time)

4. Payments

All payments are processed securely via Shopify Payments. We do not store your full payment card details ourselves; these are handled directly by Shopify Payments and its payment partners.

5. Sharing Your Information

We do not sell your data. We only share personal data with third parties where necessary, specifically:

• Shopify — our e-commerce platform and website host, which stores order and customer data on our behalf
• Shopify Payments — to process your payment
• Shipping carriers (DPD and DHL) — to deliver your order, we share your name, address, and (if needed) phone number/email for delivery notifications
• Our accountant — for bookkeeping and tax compliance purposes
• Government or regulatory authorities, where required by law

6. International Data Transfers

Some of the providers listed above (such as Shopify and Shopify Payments) may process or store data outside the European Economic Area, including in the United States. Where this occurs, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses, to ensure your data remains protected.

7. Cookies

This website uses cookies that are strictly necessary for it to function (such as keeping items in your cart). If we use additional cookies for analytics or marketing purposes, we will ask for your consent before placing them, and you can manage your preferences at any time via your browser or our cookie banner.

8. Data Retention

We keep your personal data only as long as necessary for the purposes described above. In particular:

• Order and invoice data is kept for at least 7 years, in line with Belgian accounting and tax law
• Data collected for marketing consent is kept until you withdraw your consent
• Other personal data is deleted once it is no longer necessary for the purpose it was collected for

9. Your Rights

Under the GDPR, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten"), subject to our legal obligations (e.g., accounting records)
• Request restriction of, or object to, certain processing
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at itsonthethirdfloor@gmail.com.

10. Right to Lodge a Complaint

If you believe we are processing your personal data incorrectly, please contact us first at itsonthethirdfloor@gmail.com. You also have the right to lodge a complaint with the Belgian Data Protection Authority:

Gegevensbeschermingsautoriteit (APD-GBA) Drukpersstraat 35, 1000 Brussels, Belgium Email: contact@apd-gba.be Website: www.gegevensbeschermingsautoriteit.be

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

12. Contact

COMMV Itsonthethirdfloor Muggenwegel 32 box 202, 9070 Destelbergen, Belgium Email: itsonthethirdfloor@gmail.com